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Frequently asked questions

Here we have collected answers to the most common queries we get.

Who do I contact about renting a home?

Fill in the form under Contact us.

Contact us

How do I report an error?

Under Customer Service there is a section where you can report your error. Follow the instructions and fill in the form.

Error report

I just filled in an error report, when will I get an answer?

We will contact you with an answer within one working day.

Who is responsible for fire protection of the property?

Contact your property manager. BanFast has someone specially trained for SBA, the Swedish system for fire protection. On the page “Properties” you will find information about who is the manager of the property where you rent premises.

Properties

Who do I contact if I have questions about my rent?

Contact your property manager. On the page “Properties” you will find information about who is the manager of the property where you live or rent premises.

Properties

I’d like to have a word about the temperature in the office. What can be done, and whom do I speak to?

Make an error report and our operations technician will contact you within one working day.

Error report

I have issues with disturbing noises in the office. What should I do?

Make an error report and our operations technician will contact you within one working day.

Error report

Where can I find practical info for my property, like bicycle parking or parcel reception?

On the page “Properties” you will find practical info for the property where you live or rent premises.

Properties

Who is responsible for data and telecommunications networks in the property?

Contact your property manager for information. On the page “Properties” you will find information about who is the manager of the property where you live or rent premises.

Properties

What is the standard procedure for cleaning stairwells?

Contact your property manager for information. On the page “Properties” you will find information about who is the manager of the property where you live or rent premises.

Properties

What are the waste collection procedures?

Contact your property manager for information. On the page “Properties” you will find information about who is the manager of the property where you live or rent premises.

Properties

How do I send an E-invoice?

Fill in the form under Financial issues.

Finance issues

What services do you offer?

You can find the services BanFast provides here:

Services

How can BanFast help us to get started with recycling on our premises?

Contact our technical manager by e-mail:

ekke.skogman@banfast.se